Shipping & Returns
COVID-19 UPDATE - MAY, 2020
We have begun to resume full operations with less shipping delays on all orders. You can now expect your order to be shipped within 3-4 business days. We hope everyone remains safe and healthy!
We offer FREE SHIPPING on all orders shipped within the contiguous United States, regardless of order size.
WHERE WE SHIP
We ship to all (physical) residential and commercial addresses within the contiguous United States. We do not ship to post office boxes.
WHEN WE SHIP
Your order will be shipped within 2-5 business days. There may be times of the year when this is longer due to circumstances beyond our control. We ship orders Monday-Friday.
HOW WE SHIP
Your order will be shipped with UPS or USPS, depending on what we are shipping and the shipping destination. We use Ground Shipping and are able to offer expedited shipping at an extra cost. Please contact us if this is preferred.
Once we ship your order, we will send the shipping confirmation to the email address provided in the order. This will contain the date of the shipment, as well as the tracking details for your reference.
You may return your order within 30 days of receiving it. There is no cost to return your item(s). We pay for all return shipping costs.
HOW TO RETURN
Send us an email return request to firstname.lastname@example.org and include your order number and item(s) to be returned. We will reply to your request within 1 business day, to include a prepaid return shipping label and instructions on how to proceed with your return.
A refund is issued after we receive and inspect the return. Please note that any item that is returned to us altered or damaged in any way is exempt from this policy. All returns must be in original condition.